User Agreement with GroupsAirfare

Welcome to GroupsAirfare. When you use our platform to plan and manage group travel, you’re entering a trusted partnership. This User Agreement outlines the terms and conditions that govern your access to and use of GroupsAirfare's services. By using our website, you agree to these terms. If you do not agree, please refrain from using the platform.

1. Agreement Acceptance & Applicability

When you access or use the GroupsAirfare website—whether to request quotes, book flights, manage group members, or use support services—you accept and agree to abide by this User Agreement. These terms apply to all users, including visitors, agents, group leaders, and coordinators on the site.

2. Eligibility & Your Commitments

Eligibility Requirements

• You must be at least 18 years old and capable of entering into this agreement.
• Using the platform affirms your legal authority to engage in booking and managing group travel.

Your Responsibilities

• You agree to provide truthful, accurate, and complete information during booking and while interacting with GroupsAirfare.
• You're responsible for complying with all relevant laws, airline policies, and travel regulations across origin and destination jurisdictions.
• Safeguard your account information. You're responsible for all activity carried out with your credentials. Report any unauthorized activity to us immediately.

3. Booking Process, Payments & Confirmations

We specialize in group airline bookings—from small teams to large delegations—with personalized support throughout.

• Booking Request: You begin by sharing group details—travel dates, number of passengers, destinations—and your preferred services.
• Quotation: GroupsAirfare prepares a detailed quote, reflecting tailored fares, available add-ons, and any group-specific terms.
• Payment: Complete your payment via accepted methods—credit/debit card or bank transfer—within the specified timeline. Delays may affect availability or result in cancellation.
• Confirmation: Once payment is complete, your booking is confirmed. Retain your reference for future correspondence and management.

4. Modifications, Cancellations & Refunds

Changes to group bookings are sometimes necessary. Here's how they’re handled:

• Modifications: Need to add participants, change dates, or update services? Reach out to our support team. Modifications depend on airline availability and may incur additional charges.
• Fare Adjustments: Changes that alter the fare or services will reflect in updated pricing, which you review before approving.
• Cancellations & Refunds: Cancellation and refund policies are based on both our internal guidelines and the airline’s policies. Certain promotional fares may be non-refundable or subject to stricter terms.

5. Scope of Use & Intellectual Property

Permitted Use
You may use GroupsAirfare solely for lawful activities related to group travel bookings. Any misuse—like fraudulent or deceptive purposes—is strictly prohibited.

Proprietary Rights
All content, including text, logos, graphics, and software, is owned by GroupsAirfare (operated by FareHawker Online Services LLP) or its licensors. Use of this content without written consent is not allowed.

6. Privacy & Data Handling

Your privacy matters. Personal data collected during booking and account creation is managed according to our Privacy Policy. By using our site, you consent to how your information is collected, used, and protected.

7. Liability, Disclaimers & Indemnification

Limitation of Liability
GroupsAirfare provides services “as is” and does not guarantee uninterrupted or error-free access. We are not liable for delays, cancellations, or losses arising from airline or third-party actions.

Indemnification
You agree to defend, indemnify, and hold harmless GroupsAirfare, its affiliates, and representatives against claims or liabilities stemming from your use of the services, breach of this agreement, or violation of rights.

8. Termination of Access

• By You: You may discontinue use at any time by notifying us. Outstanding bookings and payments remain your responsibility.
• By GroupsAirfare: We reserve the right to suspend or terminate your access or account without prior notice if you violate this agreement or for other justified reasons.

9. Amendments to the Agreement

We may update the User Agreement from time to time. Changes become effective upon posting. Continued use of our services after updates signifies your acceptance of the new terms.

10. Governing Law

This Agreement is governed by the laws of the jurisdiction where FareHawker Online Services LLP is registered. Any legal disputes must be resolved in the competent courts of that jurisdiction.

11. Contact & Support

For any inquiries related to this User Agreement or your group travel needs—booking details, modifications, payments, or support—reach out to our dedicated customer service team. We’re committed to assisting you every step of the way.

Quick Overview Table

Section	Summary
Acceptance & Scope	You agree to terms when you use the site. Apply to all users and services.
Eligibility & User Duties	You must be 18+, provide accurate info, and comply with laws and policies.
Booking & Payment	Submit group details → receive quote → pay → receive confirmation.
Changes & Refunds	Modifiable with availability; refunds per our policy and airline terms.
Use & IP Rights	Use site lawfully; content protected and owned by us.
Privacy & Data	Your data is handled per our Privacy Policy.
Liability & Indemnity	We’re not liable for third-party disruptions; you bear responsibility for misuse.
Termination	Either party can end access; obligations remain.
Updates	Changes to terms will be posted; continued use implies acceptance.
Legal Jurisdiction	Governed by laws where FareHawker is registered.

Frequently Asked Questions (FAQ)

Q1: Do I have to agree to this User Agreement to use GroupsAirfare?
Yes. Accessing or using the platform implies your agreement. If you're not comfortable, please refrain from using the site.

Q2: Can I modify a confirmed booking?
Yes. Contact our support to request modifications. Changes are subject to airline availability and may cost extra.

Q3: How are cancellations and refunds handled?
Refunds depend on the airline’s policy and offer conditions. We process refunds in line with both our policy and airline terms.

Q4: Is my personal data safe?
Absolutely. We treat your data in accordance with our Privacy Policy, ensuring security and appropriate usage.

Q5: What happens if I disagree with future changes to the Agreement?
You may choose to stop using the platform. Continued use indicates your acceptance of updated terms.

Q6: Are there penalties for providing incorrect traveler information?
Yes. Inaccurate or false details may result in booking cancelations or legal liabilities. Accuracy is essential.

Q7: Who is responsible if there’s an issue with the airline?
While we facilitate bookings, the operational aspects and liabilities of the airline apply. We assist in coordination but are not the service provider.

Q8: How can I reach support for agreement-related questions?
Our support team is available to assist with any questions related to the User Agreement or your travel booking needs.

Final Thoughts

Our User Agreement reflects our commitment to transparency, fairness, and seamless group travel management. At GroupsAirfare, we aim to simplify every step—from quoting and booking to managing add-ons and support—backed by clear terms and dependable service.